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Voice and chat agents to serve your customers

Answer calls even when your team is busy.

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What problem it solves

Calls nobody answers and messages left waiting.

  • Clinic

    TodayThe phone rings while you’re with a patient, and the caller hangs up.

    With Konai

    An agent picks up, offers the nearest free slot and leaves you a note of who called and why.

    An office phone on an empty desk, its alert light on, while the team works in the background.

  • Garage

    TodaySomeone asks for a quote on WhatsApp at eleven at night.

    With Konai

    The part and vehicle details are collected, and in the morning it’s ready for you to check and send.

    A mechanic, seen from behind, reads a message on his phone in his garage at night, with a car on the lift and the shutter open.

  • Plant

    TodayMid-shift, the supervisor needs a procedure and the person who knows it isn’t there. You either dig through the binder or wait.

    With Konai

    They call the agent and ask. It answers with what your company’s written procedure says and, if something isn’t documented, it can alert the right person.

    A plant supervisor, seen from behind, talks on his phone next to a machine’s control panel, with the procedures binder open on a stand.

What we do

What the agent does for you.

Konai’s mascot takes a call with its headset microphone and explains something with its other hand.
  • Picks up calls and messagesAnswers the phone and WhatsApp even when your team is busy or the office is closed.
  • Books and changes appointmentsOffers free slots and books the appointment in your calendar.
  • Answers the usual questionsAnswers the questions that keep coming up, so nobody has to repeat themselves.
  • Flags what’s urgentAlerts you only when a person is needed.
  • Leaves you every conversation in writingWho it spoke to, what they wanted and what was done.
  • Transfers the call to a personDiverts it to another phone when needed.

The first thing callers hear is that they’re talking to an artificial intelligence assistant. How we work with AI

How it works

What happens from the moment the phone rings.

The agent answers, understands what your customer needs and resolves it or passes it to a person. Everything is logged.

Path of a callThe phone rings or a WhatsApp arrives. The agent answers and says it’s an artificial intelligence. It understands what your customer needs and, depending on the case, books the appointment in your calendar, answers the question with your business’s information or, if it’s urgent, alerts a person by WhatsApp, Telegram or email. In the end, everything is in writing.InThe phone ringsor a WhatsAppAnswersThe agent picks upSays it’s an AIUnderstandswhat yourcustomer needsCalendar bookingthe nearest free slotQuestion answeredwith your business dataUrgent: alertsWhatsApp, Telegram, emailAll inwritingsummarisedPath of a callThe phone rings or a WhatsApp arrives. The agent answers and says it’s an artificial intelligence. It understands what your customer needs and, depending on the case, books the appointment in your calendar, answers the question with your business’s information or, if it’s urgent, alerts a person by WhatsApp, Telegram or email. In the end, everything is in writing.InThe phone ringsor a WhatsAppAnswersThe agent picks upSays it’s an AIUnderstandswhat yourcustomer needsCalendar bookingthe nearest free slotQuestion answeredwith your business dataUrgent: alertsWhatsApp, Telegram, emailIt’s all in writingWho called, why, what was done

How it looks in action

Any given day, logged.

Every call and message is logged with its reason and what the agent did: what was resolved, what went to your team and what was urgent. And if you want to hear it yourself, call the demo.

Try it now: call and talk to it

See the number and callTo try the demo, write to us at info@konai.es and we’ll give you the number.

You’ll be answered by an artificial intelligence assistant.

It answers in Spanish and English. Other languages on request.

Today’s log

Example
Filter by channel
  • 08:05Phone“I’ve got no hot water”Booked Thursday morningResolved
  • 09:30WhatsApp“How much to replace the boiler?”Passed to sales with the detailsReferred
  • 11:15PhoneWater leak in the ceilingOn-call technician alertedUrgent
  • 13:02PhoneSupplies sales repPolitely screened outDismissed
  • 16:40WhatsAppQuote requestDetails taken and passed to salesReferred
  • 21:40PhoneUnknown number, office closedDetails taken, alert on openingResolved

In writing too

And on WhatsApp, just as fast.

It books the appointment, answers the question or sums up the call. Pick a conversation and watch it.

  • Appointments and questionsBooks and changes appointments and answers the usual questions, so nobody has to repeat them.
  • After hours tooIt answers even when your team is busy or the office is closed.
  • Alerts youWhen something needs a person, it alerts you by WhatsApp, Telegram or email.
  • Hands over to your teamWhatever needs it goes to a person, with the conversation in writing.
Example conversation
Ane G.Replies instantly
  • Hi, I’d like to book a check-up this week.09:12
  • Sure. I have Thursday at 10:30 and Friday at 17:00. Which suits you better? 📅09:12
  • Thursday is better.09:13
  • Done, Thursday at 10:30. I’ll remind you the day before right here. ✅09:13
  • Appointment confirmedThursday, 10:30 · Check-up. Added to the calendar with a reminder set.
Mikel A.Replies instantly
  • How long would it take you to supply 200 units of the 25 profile?11:41
  • For 200 units the lead time is five working days. Shall I prepare a quote? 📦11:41
  • Yes, please.11:42
  • It’s on its way to your email. If you change the quantity, tell me here and I’ll redo it. 📩11:42
SwitchboardReplies instantly
  • Call answered · 2 min 14 sThey ask about an order’s status. Dispatch confirmed for tomorrow. No need to call back.
  • Summary’s above. Shall I tell the warehouse to prepare it today? 👍16:05
  • Yes, let it go out today.16:06
  • Done. It’s on today’s picking list. ✅16:06
Example conversation

How to hire us

Fixed price before we start.

  1. A first 20-minute meeting

    You tell us your case. With that we size the project.

  2. Fixed price

    We give you a fixed price: you know what it costs before we start.

  3. Built to measure

    The call or chat agent adapted to your business, the dashboard with the data and layout you need, or the automation of the process you want off your plate.

  4. Up and running, with maintenance

    Once it’s running, we stay by your side: maintenance, service monitoring and the option of future changes.

Questions

Frequently asked questions

Can it work with WhatsApp?

Yes, it’s one of the channels we’re asked for most. The exact scope depends on the account and the type of messages you want to automate.

What if the agent doesn’t understand the caller?

You decide how it acts: it can transfer the call to a person or take a note and leave you the transcript so you can call back.

Can it transfer the call to a person?

Yes. The agent can divert the call to another phone when needed.

Are calls recorded, and for how long are they kept?

We can keep the audio and transcript of each call for up to 14 calendar days. After that, they’re deleted.

Do I have to change my number or switchboard?

No. Usually we assign you a number to divert your calls to. If you remove the diversion at any point, your phone keeps working as always.

How long does it take to get it running?

Between 3 and 4 weeks in most cases. If the project is more complex, it may take longer, and we tell you before we start.

Which languages does it speak?

Spanish and English. If you need another language, ask us.

Shall we talk about your case?

A first 20-minute meeting, with no commitment, to look at your case and decide where to start.

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