How we work.
No surprises: you know what’s being done, what it costs and who you’re talking to.
- 20 min
- The first meeting
- Fixed
- The price, before we start
- Direct
- You talk to whoever builds it
- 20-minute meeting
- Fixed price
- Built to measure
- Running, by your side
The method
Four steps, from the first call to day-to-day running.
A first 20-minute meeting
You tell us your case. With that we size the project.
Fixed price
We give you a fixed price: you know what it costs before we start.
Built to measure
The call or chat agent adapted to your business, the dashboard with the data and layout you need, or the automation of the process you want off your plate.
Up and running, with maintenance
Once it’s running, we stay by your side: maintenance, service monitoring and the option of future changes.
Once it’s running
You’re not left on your own after delivery.
We stay by your side once the tool is in place: maintenance, service monitoring and the option of future changes.
Commitments
What you can expect from us.
- Clear scopeBefore we start we make clear what’s included and what isn’t. No never-ending projects.
- Fixed priceYou know the cost before you decide.
- Gradual roll-outYou don’t have to change everything at once. We test it alongside the way you work before switching it on.
- Direct contactYou talk to the people who build the solution.
- Technology explainedWe explain what we do and why, without jargon.
Responsible AI
Artificial intelligence, without hiding it.
Says it’s an AI
The first thing callers hear is that they’re talking to an artificial intelligence assistant.
Hands over to a person
When something needs someone on your team, it transfers the call or the alert to you.
Everything is in writing
Every conversation is logged: who it spoke to, what they wanted and what was done.
Questions
Frequently asked questions
Do you work outside the Basque Country?
Yes. We’re from the Basque Country and work with businesses all over Spain.
Who will I be talking to?
Directly with Koldo and Unai, who build every project. No middlemen: the person who listens to you is the one who makes it happen.
What happens after delivery?
We stay by your side: we handle maintenance, monitoring alerts us to any issue and we respond within 24 calendar hours at most.
Shall we talk about your case?
A first 20-minute meeting, with no commitment, to look at your case and decide where to start.